overview
Note-taking is a key activity during design research. It is important to designate a notetaker for every interview or interaction with users/stakeholders/customers to ensure that all information is captured and that the moderator can focus on the conversation. Take special note of things that are surprising or confirming of initial hypotheses, as well as any comments on current pain points or examples of existing products/services/procedures that are currently working well.
Participants
Design team
Duration
Varies by project
Result
Hand-written or digital notes
Output
Initial insights, interview transcripts, frameworks, emerging themes